Bring me home and I’m ready to play! All Cuddle Barn animated plush comes with batteries already included so that when you bring your sweet new friend home, your little one can immediately enjoy all the fun and cuddles it has to offer. When you are not playing with your animated friend, you may turn your plush friend off using the ON/OFF switch on its battery compartment to preserve its battery life. Please note that our animated plush are fragile and should not be dropped, thrown, or washed. This may cause the mechanism inside to break and your plush may not work. It is advised that children do not toss around the plush to avoid this from happening. Shipping & Packaging This cuddly plush friend comes in a plastic polybag to protect it and to help it stay clean during transit. Each plush friend also comes with a hang tag attached that includes product information. Remove this hangtag before letting your child play with it and retain the hangtag to keep for your reference. Troubleshooting Guidelines If the Toy Stops Working: When your plush seems low on energy or stops playing, it’s time for new batteries! Sometimes the battery pull tab can loosen in transit and slowly drain power. Opening the Battery Door: Use a 3mm (PH1) Phillips head screwdriver to open the compartment – other tools might strip the screw or damage the lid. Not Moving Well: Gently move the plush toy’s body parts in the direction they’re meant to go, then activate it again to see if it moves better. Satisfaction Guarantee Sometimes unexpected things happen, and we understand how frustrating that may be. Please do not hesitate to contact us if you have any issues or questions. We will be happy to work with you to resolve any concerns, so that you are satisfied with your purchase. We offer a 90 DAY WARRANTY to exchange/refund for all manufacturer’s defects and 30 DAY RETURN POLICY for all other issues. About the Manufacturer Headquartered in Los Angeles, CA, Cuddle Barn is a manufacturer and designer of animated and soft plush toys. Cuddle Barn specializes in musical animated plush toys that sing, dance, light up, read stories, and more! Our plush features high quality materials, cutting edge animation, and entertaining new sounds. At the press of a paw or squeeze of the body, your cuddly new best friend comes to life.